TSA Textile Services Management Course – “An Amazing Week”


The Textile Services Association ran its flagship training programme from the 8th to the 13th March. The week-long residential course which took place at its regular venue, at the purpose-built Lane End Conference Centre just outside High Wycombe was attended by twenty-one delegates.   

The delegates came from a broad range of companies, multi-site and multi-national organisations to single site family run businesses. These covered workwear, cleanroom, hospitality and hospital linen operations.

The course is designed to provide a broad view of how to manage a textile rental business to benefit those who are new into the sector and need an overview to help them put their role into context or those who have been in the sector for some time but have focussed on one area and now wish to widen their knowledge to further develop their careers.  

Whilst the delegates represented new and existing managers from a wide range of job roles including account management, production, operations, transport and product development they were all keen to broaden their knowledge and understanding of how to run a textile rental laundry.  

Over the week Course Managers David Kinson and Lisa Ottley were joined by nineteen different presenters all of whom gave freely of their time to assist in the development of the delegates.

David Stevens TSA CEO commented:

“The overall course score matched the 2019 figure which was our highest ever so I would firstly like to thank all the presenters for taking the time to prepare & deliver their material. To bring together so many presenters on their given day at a set time illustrates how much we, the TSA, the presenters and the sector as a whole believes in this course and the benefit it brings to the delegates, who are our leaders of the future."


From the welcome and course orientation session on the Sunday afternoon the course delivered a high intensity week with very long days covering topics such as, leadership, sales & marketing, human resources, health & safety, finance, procurement, laundry equipment, wash chemistry, production management, engineering, resource management, environmental issues, logistics and finally customer service.

The sessions were diverse in their delivery with plenty of interaction, discussion group tasks and some added fun along the way.

In the evening after the meal we were joined by some very senior and well respected people from the sector who took the time to relate their story on where they started and the decisions and actions they took which enabled them to rise to the positions they are in today. These were very inspirational presentations and were able to demonstrate to the delegates that the textile rental sector provides a full worthwhile career path if desired.


We took time out from the programme for the course team photo and were able to take advantage of the beautiful grounds at Lane End and the good weather to have the photograph outside.

On the Friday morning just before the course ended, we presented each delegate with their certificate and a copy of the course team photograph and the delegates voted for their ‘Delegate of the Week’. We asked the delegates over the week to consider the person who they felt had freely shared their knowledge and supported other delegates in their learning and had made a significant contribution to the success of the programme.

The Delegate of the Week Award was special for a number of reasons, firstly it was introduced not only to provide an element of competitiveness during the week but to also give the opportunity for the delegates to express their appreciation for one of their peers who had gone the extra mile during the week.

Perhaps the most poignant reason was also to honour and recognise the enormous enthusiasm and belief in the programme that was shown by former TSA CEO and Past Master of the Worshipful Company of Launderers, Murray Simpson and the award was named in his honour, the Murray Simpson Delegate of the Week Award.      

Murray was a real champion of the course and part of his legacy was to provide financial support from a fund set up in his name through which all the delegates were able to benefit.



The delegate votes were counted, and the award was presented to Adam Keatinge from Johnson Service Group Hotel Linen Division (PLS).


A course of this type relies heavily on the enthusiasm and commitment of both the presenters and the delegates. The dedication and expertise of the presenters was evident throughout the week and their task to deliver their knowledge was made easier by a superb group of delegates, they worked as a team from day one and, even after very long days, their enthusiasm and contributions did not diminish.

The delegate feedback for the overall course was excellent, and these are just some of the many comments that were made ….

"Thoroughly enjoyed all week and have taken a lot away from this course."

"Fantastic experience, learnt the fundamentals and given me the realisation that the industry is a perfect fit for me."

"Brilliant course."

"Brilliant course, amazing week!"

"Great course, great people, loved it!"

"Very good course, better than expected, great group of people."

"It’s been a fantastic experience."


A huge thank you in particular to our two course trainers David Kinson and Lisa Ottley for their fantastic work.

Also thank you to all of our speakers and attendees for making the event a success and to Lane End Conference Centre for looking after us throughout our stay.

Many thanks



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