Textile Services Management Course TSMC (Training Course)

08:00am 04 March 2019 - 05:00pm 08 March 2019

The Textile Services Management Course (TSMC) is one of the most successful and highly regarded training courses run for new managers to the industry, those recently promoted or moving roles within your Company.

For many years the TSA Textile Rental Management Course has served the industry exceptionally well, providing a platform to learn what we do and how we do it in our industry.

It has been designed to give new and recently promoted managers a broad outline of the textile rental business, but it is also a good opportunity for those already working in the textile care to learn and experience parts of the sector they are not familiar with, broadening their knowledge and skills.

It’s a great way to gain a quick rounded overview of what the industry is about, and creates a pool of talented people ready for the next step up the leadership ladder.

The attendance fee is £2,150 (plus VAT) per delegate, a brochure of this year's course is available to download below.

TMSC Programme 2019


The Murray Simpson Memorial Fund

From 1996 to 2014 Murray Simpson served as TSA's CEO. He was very well-known and respected in the industry and was an active participant in the industry City Livery, The Worshipful Company of Launderers.  Murray was a passionate believer in the Textile Services Management Course (formally known as the Textile Rental Mangement Course) and following his tragic death in a car accident in 2014, the Worshipful Company of Launderers (WCL) in conjunction with TSA set up the “Murray Simpson Memorial Fund” to provide one delegate of the Textile Services Management Course the opportunity to receive a 50% scholarship to attend. 

If you would like to be considered for the funding please emails us, in the first instance, at event@tsa-uk.org

We regret we are unable to provide further details by phone at this stage.  


Sessions may be subject to change.


Broader IndustryTo appreciate the scope, size and make-up of the sector and understand its value and impact on the UK economy.

Leadership and Working With Others - To be able to identify the difference between management and leadership and how to apply leadership skills and techniques to ensure delegates can maximise the potential of those around them.   

Product and Procurement - To understand the function products play in the provision of high quality customer service. To be able to source and select appropriate quality products and facilitate an effective supply chain.  


People - To understand the impact and importance that people have on the running of a successful business. How to obtain the best from others by effective recruitment, training and performance management and the appreciation of the positive impact a ‘people culture’ can have on the success of an organisation.  

Human Resources - To have a basic understanding of the law relating to employees and how this operates within the workplace. How to use legislation to manage difficult situations to ensure the risk of escalation is minimised.   

Health & Safety - To understand individual and company responsibilities to ensure the safety of employees and those who come in contact with the business. How to minimise risk and have an appreciation of contingency planning.  


Finance Part 1 - To have a basic knowledge of finance and how this impacts on the running of a successful organisation. To be able to understand the importance of effective financial controls and how finances are managed and measured. 

Finance Part 2 - To appreciate the impact of financial management on specific areas within the textile sector and how the costing and pricing of services can impact on the health and profitability of a business.      

Sales and Marketing - To understand the market place into which services are sold. How to access that marketplace, understand prospects needs and turn them into long standing, profitable customers. To appreciate how the sales process impacts on other parts of the organisation.     


Production, Process and Chemistry - To have a basic appreciation of the chemistry and processes that support the delivery of a high-quality product to the customer. To understand how a laundry operates and how the processing of products is managed to maintain quality, time scales and customer service.           

Engineering, Resource efficiency and Environment - To understand and how effective engineering and planned maintenance can improve consistency and quality of the final product. The use and management of resources within the laundry process. How the sector impacts on the environment.  


Logistics - To understand the legal and practical requirements of operating and maintaining a commercial fleet. To appreciate the role of the commercial driver and how this impacts on the overall impression of the organisation.   

Customer Service - To appreciate the importance of delivering consistent high-quality service to customers. How to build and manage ongoing relationships and react effectively to service failures. To be able to analyse service delivery, rectify problems and ensure corrective action is taken to the customers satisfaction.         

Venue Information

Lane End Management Centre near High Wycombe.


Church Road, Lane End
High Wycombe
HP14 3HH



Reaching the venue by rail

Direct train from London Marylebone to High Wycombe takes 24 minutes. High Wycombe Train Station is 7 miles from Lane End. Local taxis are available outside the station.

Reaching the venue from a nearby airport

Heathrow airport is a 30-minute drive by car. Alternatively, trains run regularly from Heathrow into central London from where High Wycombe can then be reached.

Luton airport can be reached in just under an hour by driving, or by train which run from the airport to High Wycombe station.


Lane End Conference Centre offers a total of 104 en-suite bedrooms. The bedrooms are located in three residential buildings: (Wycombe Hall , Wycombe Court and Wycombe Lodge) but can be accessed from any of the conference buildings if required. 

Accommodation for this residential course is included in the course fee and will be booked on your behalf.

More information at https://www.lane-end-conferences.co.uk/Wycombe_Lodge.html