The Association provides a customer advisory service which is available to all members and their customers:

Providing a conciliation service to help settle disputes between members and their customers which for one reason or another cannot be resolved by the parties.

Care of articles given in for drycleaning - giving guidance to members on how to identify 'problem' garments, handling customer queries efficiently and checking garments on receipt and despatch.
"Checking takes time but it takes more time to resolve a query"

Fair Compensation Guidelines - invaluable to members when determining a suitable payment for loss or damage of a customer's article.