TSA disappointed by Which? findings
But Which? Report at odds with industry's own surveys
TSA takes the findings of today's Which? Report into drycleaning extremely seriously, and will work with cleaners to see where training and procedures need to be improved. But the Which? results are in stark contrast to the industry's own research, indicating upwards of 90% consumer satisfaction when using a TSA member.
Our advice to customers is to talk to the cleaner. If you are dissatisfied in any way with the cleaning performance, a TSA member will always reprocess free of charge - and if you remain dissatisfied you can refer the matter to the TSA Customer Conciliation Service - as Which? advise you to do.
Which? does some great work on behalf of UK consumers which we applaud. What is important now is that everyone learns from their findings and that where necessary training and performance is improved