If you are looking for a professional, reliable dry cleaning service, consult TSA’s directory of members
Top Tips to Avoid Problems
- Always empty pockets before handing dry cleaning in
- Ensure you retain your receipt
- Tell the dry cleaner about any stains or problem areas when you hand over the clothes
- Provide as much information as you can about the wear and tear of the garment
The standard garment care labelling symbols provide guidance on the cleaning processes suited to the garment, including appropriate solvents. For more information visit www.ginetex.net/labelling/care-labelling/
When Things Go Wrong
If you are unhappy with the service you have received, or have a dispute with a laundry that is proving difficult to resolve, the TSA can help. Our customer advisory service is available to help resolve any disputes that arise between members and customers. To access the service please call 0207 843 9490.
Fair Compensation Guidelines
TSA has worked with the industry (including dry cleaners, clothing retailers and manufacturers) to develop the Fair Compensation Guidelines. These help members to negotiate compensation for dissatisfied customers that is fair to both sides. To learn more about the guidelines, call 0207 843 9490 and ask for our customer advisory service.
Code of Practice
TSA has developed the following code of practice for members operating dry cleaning businesses to ensure you, the customer, receive the best possible service.
As a member of the Textile Services Association Ltd we undertake not to restrict our liability under the general law and shall so far as is reasonably practicable:
Handle all clothes, linens, furnishings and other items accepted by us for processing with proper and due care and attention.
Investigate any complaint promptly and, if requested, reprocess, free of charge, any article which is unsatisfactory due to fault on our part.
Pay fair compensation for loss or damage due to negligence on our part as per the industry guidelines.
Maintain the highest possible standard of quality and service consistent with the price charged.
Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.