Dry cleaning

Customer Advice

If you are looking for a professional, reliable dry cleaning service, consult TSA’s directory of members

Top Tips to Avoid Problems

  • Always empty pockets before handing dry cleaning in
  • Ensure you retain your receipt
  • Tell the dry cleaner about any stains or problem areas when you hand over the clothes
  • Provide as much information as you can about the wear and tear of the garment

Care Labelling

The standard garment care labelling symbols provide guidance on the cleaning processes suited to the garment, including appropriate solvents. For more information visit www.ginetex.net/labelling/care-labelling/

When Things Go Wrong

If you are unhappy with the service you have received, or have a dispute with a laundry that is proving difficult to resolve, the TSA can help. Our customer advisory service is available to help resolve any disputes that arise between members and customers. To access the service please call 0207 843 9490.

Fair Compensation Guidelines

TSA has worked with the industry (including dry cleaners, clothing retailers and manufacturers) to develop the Fair Compensation Guidelines. These help members to negotiate compensation for dissatisfied customers that is fair to both sides. To learn more about the guidelines, call 0207 843 9490 and ask for our customer advisory service.

Code of Practice

TSA has developed the following code of practice for members operating dry cleaning businesses to ensure you, the customer, receive the best possible service.

As a member of the Textile Services Association Ltd we undertake not to restrict our liability under the general law and shall so far as is reasonably practicable:

Section 1

Handle all clothes, linens, furnishings and other items accepted by us for processing with proper and due care and attention.

Section 2

Investigate any complaint promptly and, if requested, reprocess, free of charge, any article which is unsatisfactory due to fault on our part.

Section 3

Pay fair compensation for loss or damage due to negligence on our part as per the industry guidelines.

Section 4

Train our staff to be competent, courteous and helpful at all times.

Section 5

Keep our shops, vans, containers and premises clean and tidy.

Section 6

Maintain the highest possible standard of quality and service consistent with the price charged.

Section 7

Display in shop premises a list of prices for standard articles.

Section 8

Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.

Section 9

In the event of a dispute which requires arbitration, abide by an independent report carried out by a competent, mutually recognised test house on a ‘loser pays’ basis.

Complaints / Issues

All TSA members strive to offer a professional service with fair compensation when something does go wrong.
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But, we are always here to help if you are unhappy.
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TSA Membership

Membership of the TSA is available to laundries, dry cleaners, textile renters and their suppliers. It is a support network for the industry.
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