Commercial Laundry

Customer Advice


Hotel & Hospitality

Hotels, restaurants and catering companies require a consistent, reliable and good quality supply of linen to keep their businesses running smoothly. That means working with a supplier who has effective management and control systems in place to avoid loss of linen through mismanagement or theft.

Radio Frequency Identification (RFID) tagging is increasingly being adopted by commercial laundries. The technology enables complete inventory control, allowing every individual piece of stock to be tagged and tracked. The customer and service provider can work together to maintain a seamless process of collection and delivery, ensuring that valuable stock does not go astray.

A professional textile rental service will also take responsibility for issues such as quality and ethical sourcing, leaving the hotel or restaurant free to concentrate on its core business.

PPE is surrounded by standards that need to be complied to


Employers have a responsibility to ensure all their workers have appropriate clothing, including PPE clothing, to carry out their tasks safely. It is usually the facilities manager (FM) who oversees the performance of workwear in large companies. The FM must make sure the clothing is clean, hygienic and fit for purpose – and that means working with a supplier committed to maintaining the highest standards of cleanliness and repair.

In-house laundering or use of a non-specialist workwear provider are false economies. A specialist supplier will work with the FM to prioritise health & safety, ensuring correct selection of garments, for example, and using washing processes that eliminate the risk of contamination. The supplier should also match the customer’s standards in terms of safe working practices, corporate responsibility and sustainability.



Hospitals, care homes and other healthcare organisations rely on their linen providers to maintain the necessary supply of clean sheets, pillow cases, nurses’ uniforms and other textiles. That requires effective management and stock control to guarantee consistent delivery and avoid the loss and theft of linen that plagues the NHS in particular. RFID tagging is increasingly being used to achieve these goals.

In addition, the hospital and the supplier share a Duty of Care to staff, patients and the public, which means that laundry processes must eliminate harmful bacteria and avoid risk of infection from soiled linen. Laundries and textile renters must show Due Diligence in maintaining the highest standards of hygiene, eliminating all risk of harm from their products.

Complaints / Issues

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